We have the right to refuse service to anyone. We are here to bring you Eye catching products at a great price for any reason that you are not satisfied with your item please email us within 3 days for store credit, WE DO NOT OFFER CASH REFUNDS. If No Contact Has Been Made Within That Time Frame...Buyer Takes FULL Responsibility For items. Cancelations are subject to a 10% restocking fee, the reason for this is we get charged from a 3rd party transaction company...and for any refunds we get charged that 10% , that is why we offer store credit. ANY custom item is subject to NO refund as it was created custom for the individual who placed the order. buyer is fully aware that by placing a custom order, item is configured to their liking ONLY. Meaning it would be difficult to re-sell a custom item. So for that reason no store credit will be granted.
Buyer please be aware of these rules and regulations as we will reference back to this if ever emailed for refunds.
You may return most new, unopened items within 3 days of delivery for an exchange or store credit. buyer pays for return shipping costs, if its a result of our error (received wrong item) we will pay return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
usually takes about 1 wk from order date. we ask for at-least 1 week processing time and 1 week for package to arrive at your door. so a 2week minimum before package arrives and before you contact us about your package.
All Domestic and International orders are shipped via USPS.
for Domestic Please allow 1 week from order date for processing of your order and 1 week for item to arrive when item is marked shipped.
Business Days do not include weekends or holidays.
IN.FOCUS is not responsible for undelivered, mis-delivered (due to incorrect address), or packages that are damaged or destroyed in transit.
Shipping via PARCEL/POSTAL Service is an ETA of 1-1.5 wk(not including weekends) from when order is marked shipped. if checking out using PRIORITY ETA is about 1-3 business days from when order is marked shipped. USPS TRACKING is 5-7 business days from when order is marked shipped.
INTERNATIONAL vary by country based on many factors, clearing customs from the USA. travel time. clearing customs in country. and the drop off to local posts. for many packages that are overseas the time frame is usually upwards of 3-8wks. and vary by local posts.
are final sale. no returns or refunds for sale items.